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Product Return/Exchange Policy

General Return/Exchange Guidelines

  • Please contact us at [email protected] prior to sending any returns/exchanges back to us. 
  • All returns/exchanges must include any accessories, documentation, etc., that were originally shipped with the product.
  • Returns/exchanges may take up to 1 week to process, not including shipping times.
  • You shall be responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.

Product Return & Replacement

  • All goods must be thoroughly inspected by the buyer at the time of delivery for quality and quantity satisfaction. Return and replacement for any product(s) shall only be considered for Damaged/ Defective products.
  • Please do not accept any products with Damaged / Tampered Packaging (excludes normal wear & tear and markings on the outer surface of the packaging, acceptable in the transit process).
  • Product return without our knowledge will be sent back to the customer and we will not be able to process a replacement.
  • To qualify for a replacement, it is compulsory for the customer to send picture/s of broken/damaged product/s incomplete/incorrect delivery, to the customer service team.
  • The product should be returned in their original packaging along with the original price tags, labels, invoices, and documentation in proper condition & products/items should be UNUSED
  • cemX must be notified of receipt of any Damaged/ Defective product within 48 hours of delivery. It is the responsibility of the buyer to either speak with any cemX representative at +91 7044448650 between 10.00 AM – 6 PM (IST) from Monday to Saturday or write to us at [email protected]
  • The returned item should reach us in the same condition without any damages. The final decision on whether a returned item will be retained by us or sent back to the customer shall be taken by our ‘Quality Assurance Team’

Conditions for Refund

Refund shall be provided only in the following cases:

  • cemX is not able to arrange for the ordered product.
  • The replacement for the same product is not available or in case
  • cemX fails to deliver the product within the time mentioned on the website.
  • Please do not accept any products with Damaged / Tampered Packaging (excludes normal wear & tear and markings on the outer surface of the packaging, acceptable in the transit process).
  • Products returned without our prior knowledge will be sent back to the customer and we will not be able to process a refund.
  • The product should be returned in their original packaging along with the original price tags, labels, invoices, and documentation in proper condition & products/items shall be in unused condition.
  • The returned item should reach us in the same condition as it was at the time of delivery and without any damages. The final decision on whether the returned item will be retained by us or sent back to the customer shall be taken by our ‘Quality Assurance Team’.

Order Cancellation and Refund

  • Customers can cancel an order only before the product has been shipped. The entire order amount shall be refunded in the form of a credit note, which will also be visible in the customer’s account.
  • Once we receive a request for order cancellation, it will take us a maximum of 2 business working days to cancel the order. The customer shall be notified of the same. However, we shall immediately process reimbursement which will be in the form of credit note and which can be redeemed during future purchases with us within 30 days.
  • Part order cancellation is not permissible. In case the customer wishes to cancel a particular brand type, the same shall be done until the item is shipped by cemX. In such a case, the previous order will be completely canceled and a new order will be generated. For more details, contact our customer care at the above-mentioned contact details.
  • No refunds are applicable for cancellations. Once the order has been canceled, we shall immediately process reimbursement which will be in the form of credit note and which can be redeemed during your future purchases with us within 30 days.

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